Defining Professionalism in the Home Improvement Industry

Defining Professionalism in the Home Improvement Industry


It’s time to Ask an Expert where we tackle
everyday home improvement topics to help you better understand your home. Today I’m with Gregg Cantor, our Resident
Expert from Murray Lampert Design, Build, Remodel and Debbie Carreno from 360 Painting. Glad to have you both today on Ask an Expert. We’re talking about professionalism and first
before we get into it, let’s define what that means. Gregg, what does that mean to you? To me it means educating the client, not selling
them. Debbie, what do you think? I think the most important thing is the communication,
articulating your thoughts with the customer- the collaborative efforts that go along with
a good job. So what I’m hearing, it’s about communication-doing
what you say you’re going to do. Debbie, you come from- I’m sure there’s other
things that we’re going to get to that define professionalism- but you come from, not from
the painting world. You’re a wonderful painter and great member
of the network but prior to that the high tech world. Have you found professionalism to be a bigger
problem in the trades? And how have you overcome that. Yes, I have and that’s probably the thing
I love most is being able to tackle that. I have a lot of really good ideas and a lot
of experience. So, what we try to do is provide a professional
experience for customers. So as Gregg mentioned, when people come to
your home, you want them on time and you want them clean, you want them focused on the job. So, we articulate with people, we understand
how to communicate, we understand customer service, and that’s something that we really
try and focus on. But I don’t think you see a lot of that in
some of the other company’s. I think that’s definitely the case. Where does the training come from, Gregg? I think it’s culture and to me, what sets
us apart is we work as a team and collaborate together and really give homeowners the personalized
feeling so they don’t feel like they’re being sold or led in a direction that the company
thinks they should lead them. I love what you say there about being culture
because that means it’s authentic, it’s not just a line that you taught somebody. it’s how they actually are. Is that the case with culture vs. just an
image? Yes, absolutely I think that the leaders of
the company set the tone. And I understand as a consumer the people
that I want in my home. So it’s not that difficult to understand what
you want in your home. Gregg, quickly – what can you do to spot professionalism
and what’s your recommendation? I mean, someone that shows up late, talks
over you, that just doesn’t have things in order, doesn’t give you a complete estimate
in writing- those things I think are super important. Those are great warning signs to spot if you’re
dealing with a company that’s not professional. If you have questions for our experts or want
to see more information on previous questions, visit Approved Home Pros.com in our Ask an
Expert section.

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