Inside the NEWEST Boeing 747 (Boeing Customer Experience Center)

Inside the NEWEST Boeing 747 (Boeing Customer Experience Center)

– This facility is not open to the public. The facility is available when
our customers are in town, and other special guests such as yourself. – This is the mock up cabin. – The engineering design
teams did a fantastic job. – The good thing is, this is very, very straightforward sitting This is my love, this is Boeing 747. – Alright, Sam, let’s take a look at one of the mega first class suites. – Yeah, wow. What a space here, this is incredible. One bed and one chair, which is really, really handy. (upbeat music) (piano music) Wow. This is my love, this is Boeing 747, where my love of aviation
has started on this plane. When I come in, the
feeling was very different, I became very emotional. It’s bringing my childhood memories back. When I was young, when
you fly intercontinental, every single aeroplane was a 747. (piano music) – Well welcome, Sam. I’ve got a VIP configuration upstairs, let’s go take a look at that. – A VIP configuration? Even better treat from
Boeing, let’s go have a look. – So you see a very traditional
kind of configuration, high pitch configuration back here. But up here, we’re showing a space that’s more of a premium space. Normally we hold four first class suites. We’re showing with two
of the suites removed and a lounge put in to be more
of a VIP-style configuration for airlines that are
maybe government owned, occasionally they borrow
a commercial aeroplane and have a head of state use it. So we’re kind of showing
that art of the possible. – Yeah. This is really, the head
of state belongs here on the upper deck of the 747, where it’s the most
quiet and private cabin. Look at this, oh my gosh. No wonder the 747’s still the favourite of many, many head of states. – Very true. – Wow, what a space here. This is incredible. I wish every airline had a
lounge like the good old days. (piano music) – Alright, Sam, let’s take a look in one of the mega first class suites. – Wow. – Similar to some that
airlines are flying. – Yeah, I thought this is mega. Okay, let’s go have a look. Oh, wow. This is actually, many
people will recognise Lufthansa have this one bed and one chair which is really, really handy. And beautiful privacy. What I like about laying on this bed is you have complete level when
you lay fully flat on the bed and you can look out the window. Really, really intimate and you can have all your beautiful daydreams out there. Really like it. (piano music) Kent, I had a walk
through your 747 mock-up so impressed and love it. But I feel like I don’t
know what is wrong with me? The perspective or something? This 747 feels a lot
wider than the actual 747. Is it because you’re
having less seats inside, more space or what it is? – No, it’s a great question. And everybody thinks that and it really goes to
the research and design that went into our interiors
and our interior philosophy. We’re actually using lighting, the bins, all the surfaces designed
to work together. So psychologically, it
feels like the space is bigger than what it actually is. And that’s a key component because we as humans perceive
space in multiple ways. Some as physical, some
as psychological, visual. And we’re using our knowledge
and research based data to actually build into our design process. – It’s sold to me and you’re
a psychologist, by the way. – I do have a degree in psychology, yes – There you go. This is my favourite, favourite section. Because why? If you sit in the first row, think about it the cockpit is upper deck, but the first row at the
nose is actually in front. You’re sitting actually in the
very front end of the plane before even the cockpit,
before even the pilot sits. So the 747 has that amazing
curvature that expands your view if you’re sitting
in the front at the nose. (piano music) (upbeat music) They have three different
configurations here. This is more like a premium economy, like a two, three and two. The next one we have is
the two, four and two sitting abreast, eight seats across. It gives you, can you see
that little extra width here? There’s only two carriers as far as I know have the two, four and
two original configuration advised by Boeing,
which is ANA, All Nippon and JAL, Japan Airlines. Now follow me to the economy class. So this is the more
conventional 787 configuration. And this is three, three and
three across the economy. This is back in business class and the 787 is very wide now. You can have two, two, two. This is Zodiac Aerospace, this is the manufacturer of the seats. It’s very wide and I like
the straightforwardness because you face straight, you don’t face diagonal or whatsoever. However, there is pros and cons in each type of seats design. Really, resting on the
aeroplane is important and this seat here, if you are sitting inside as my neighbour, you would have to hop across me to get out to the bathroom
or to walk off somewhere. But the good thing is, this is very, very straightforward sitting
and very wide as well. You probably recognise some of the seats here on the 787 is
like one, two and one, they’re called a reverse herringbone, which is actually the
diagonal-facing business class. So, it is really nice if you’re sitting in the solo seats here
looking out the window, your eyesight facing
diagonally out the window. The only thing I didn’t like
is it’s not forward-facing. So when you sleep, when you recline, you actually sleep sideways. I’m going to show you. Not going straight, you’re
going sideways like this. – This is the 737 Sky
Interior MAX Interior. (piano music) When we had this philosophy that was used in forming the 787, we saw how powerful it was, we thought, how do we apply these philosophical goals to the 737? Because the 737, super popular, super efficient, super reliable. We wanted to say, if we can improve the passenger experience, let’s do that. So what you’re seeing
here is the application of the same philosophy to the 737. Primary challenges were
it’s an existing aeroplane. How do we apply this
without adding weight, without changing structure and without affecting factory flow? So it was a big challenge for us. But the engineering design
teams did a fantastic job. So you’ll see, probably the most noticeable
are the pivot bins. You can push on the top and the bin opens. You can push on the bottom, bin opens. Pull on the top, pull on the bottom. Whatever’s intuitive to
the passenger, it opens. The shelf if always there,
even when the bin is closed. When you’re seated, you’re
always looking at that shelf. It really closes the cabin down. But the benefit is when they’re closed, which is the majority of flight, here I’m almost 6 foot tall, I can step out of the
aisle and still stand. Seated, I’m no longer looking at a shelf. It opens up the ceiling,
it opens up the cabin. It makes it much more spacious. Creating this sense of spaciousness, physical space and a
sense of spaciousness. So it’s both physical and psychological. Our interiors are not a
collection of features. Literally these are by
design based on research, everything is done with intent to create that sense of physical
and psychological space. We call this one desert sunset. And along the horizon, you get this beautiful orange
glow as the sun’s setting. (piano music)

100 thoughts on “Inside the NEWEST Boeing 747 (Boeing Customer Experience Center)

  1. Boeing is responsible for the manslaughter of hundreds of human lives because they held profits over safety. I will never fly in a Boeing plane again.

  2. I loved United when they flew the 747 west to east. TWA had the L1011 which I hated. Interesting 747 is still around some and L1011 is dead in the US.

  3. Just give me Economy with lie-down bunk beds already. If I'm flying for 12 hours I'm okay being flat 95% of the time. The sitting down part is killing my neck, back, and ass. And I can't afford to fly Business Class–and even if I could, I wouldn't. Just bunk beds, please. Edit: There are "safety concerns" with that idea, apparently, during takeoff and landing. What, afraid that in a head-on crash with another airplane passengers might break their legs? Come on. Airplanes are crazy safe already. If nothing else I would just suggest to install about 40 or so passenger beds per long-haul aircraft. Let Economy passengers book a bed for after takeoff. A 12 hour flight? Book any number of hours of sleep! At just $100 USD per hour I would cough up $600, easily. Sleep 6 hours, watch a few movies, and you're there.

  4. Its nice, but it is too open, almost no privacy. Wouldn’t like fly that airplane myself.

  5. Amazing airplane! Seems like you love the Queen of the Skies than other airplanes! It’s sad that the original 747s are disappearing from the skies. And the generation of the 747s are disappearing as well.

  6. The B747 is still the most beautiful jumbo jet ever built but why is economy class still so boring? Back in the 70s when the queen of the skies ferried people across the world she did so not by only offering first class or business class spacious lounges to enjoy but to the economy class flying public as well. I think we should go back to those times instead of showing me how much first class has changed in the aircraft. She had a beautiful past, she can gain an amazing future. Come on the true jumbo jet deserves to be reconfigured to suit everybody, not just the front but the entire plane can wow everyone again as it once did. Bring it Boeing! Build it and we will fly in it.

  7. NICE! I'm disable due to Parkinson do not have much time left, I will never be able to fly one of them would be nice if they would stop at major airports and let people who are disable have a day to look around before the general public

  8. 5:41 economy class looks like Brown vs. Board of Education. Give thumbs down for corporate greedy assholes.These seats looks uncomfortable.

  9. Is that safe to flight, or have a problem like before?, I don't want First class, or bussines class, i want my private jets
    Ready!!!, Economy class you make only suit for Goat not for person you must respect.

  10. Thanks for showing the space difference between 8-abreast and 9-abreast on the 787. This is the reason why I hate the 787. Airbus did better by designing the A350 a bit wider.

  11. It kinda sounds like you're saying "Conflagration" instead of "Configuration"


    Learn to pronounce


    an extensive fire which destroys a great deal of land or property.

    "tinder-dry conditions sparked fears of a conflagration in many drought-devastated communities"

    synonyms: fire, blaze, flames, inferno, firestorm, holocaust

    "the conflagration spread rapidly through the wooden buildings"

  12. I thought Boeing is no longer manufacturing the 747 for commercial use. Why would they have a mockup? Retrofitting? Anyone able to clarify?

  13. BOEING should put less energy by improving the inside design of their plane's and work more on their software to avoid them crashing.

  14. Aren't u afraid of travelling in any boeing airplane since what happened to the boeing 737.
    Omg your brave.
    And the boeing 737 was a new plane and crashed

  15. I'm not a fan of the super contemporary look. It looks cheap. It's just another way to save money because it's much cheaper to make. In the air i want lashings of luxury! 🙂

  16. Sam isn't huge by any stretch of the imagination, but when he sits in an economy seat you see how his shoulders and upper arms would immediately intrude on the space of the passenger next to him. The fact is that economy seats are simply not built for adult males – we must put up with shoulder-to-shoulder contact with the person next to us, unless that person is a small woman. I can't think of any other public space where we would put up with seating like this as standard practice.

  17. Hi everyone my name is michael I was wondering if I can get a chance to get a tour on the airplane is nice hit me back up on Snapchat alexmac by much love

  18. Lovely video, I just flew on Virgin Atlantic 747 to Orlando and back wonderful planes and it's a shame most airlines are decommissioning them. By the way do you have any tips on being more relaxed flying? I love planes and flying but never feel at ease during cruise, I actually enjoy take off and landing.

  19. Haha. "Good old days" when the flight ticket costed ten times more from your real salary. Just ask the technicians how much more fuel per passanger-mile the B 747 consumes more because of that "nice" camel hump with the lounge.

  20. your vids are well made, esp the music which sets the mood/tone. Not a fan of the 737's 3×3 seats but I guess they need all those rows for making money. They should have some basic dividers so people aren't competing for arm-rests.

  21. What I find ironic is that on all airlines you are always closest to your gf/bf when you're in economy. Side by side with the armrest up resting on each other's shoulder. None of these $20k suites are meant for couples. Here honey, I'll go in this suite and you go in that suite. What a waste!! All the suites have room for two but they're designed for singles. Just charge $30k for a couples suite or something. Or how about letting those pods in business class they show in the video rotate around like chairs can do on Japanese trains so the pods can face the same or opposite direction as your friend/partner? So easy!! Too busy thinking of slick when they should be thinking about user experience.

  22. I think the first class mega suite can be better
    singapore airlines gives better first class suites.

    BTW: where are all the tv screens in a lot of classes?

  23. Hello there, good job and nice entertainment. Sir, can please give me an idea of what it feels like when the plane tilts, what about objects on the shelves or glasses on tables, etc? What holds objects in place when the plane is steep at take off balances during turns and other moments?
    Thank You.

  24. the best business class seats are 
    1. Q-suite
    2. Delta one/ china southern eastern (I forget which one has the delta one suite seat)
    3. Apex suites used on airlines like Korean air and JAL

  25. i wish you'd be honest in your videos for once, and just tell it how it is….instead of pretending everything is amazing just because you are being a guest of the airline or manufacturer…1 star.

  26. This is another commercial of Sam Chui. An average economy or even bussiness class passenger don’t get the same treatment and service from an airline as Sam Chui gets in his commercial You tube movies. Although the most airlines would make you believe that every customer gets the same VIP-treatment when traveling with their airline as Sam Chui gets in his commercials. In other Words: this commercial is nothing else than a commercial.

  27. A380 may be big and humungous, but the 747 is gold, sentimental it is a legacy which no other plane can offer or carry forward. It has flown for many many years and has attached fond memories to billions of people around the world which the A380 cant reach

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